Introduction
Raven Hides is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
- Personal Information: name, email, phone number, shipping and billing details.
- Order Information: product and payment details when placing an order.
- Technical Information: IP address, browser type, and usage data collected via cookies or analytics tools.
How We Use Your Information
- To fulfill and manage orders and deliveries.
- To provide customer support and respond to enquiries.
- To improve our website, services, and user experience.
- To comply with legal obligations.
Sharing Your Information
We do not sell your personal data. We only share it with trusted third parties for essential services:
- Payment processors for secure transactions.
- Shipping partners for order delivery.
- Web hosting and analytics service providers.
Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect site functionality.
Data Retention
We retain your data as long as necessary to fulfill our services or meet legal requirements.
Your Rights
- You may request access, correction, or deletion of your personal data.
- You may opt out of marketing communications at any time.
- To exercise your rights, please contact us directly.
Security
We implement appropriate security measures to protect your personal information, but no method is 100% secure.
International Visitors
If you are accessing our website from outside South Africa, your data may be transferred to and processed in South Africa.
Children's Privacy
We do not knowingly collect data from children under 13. If you believe we have, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.
Contact Us
Raven Hides
Email: [email protected]
Phone: 082 447 3578
Website: www.ravenhides.co.za